About us
Our many years of experience pays off:
SecureInService is a service provider in the field of debt collection management. In the area of debt collection, SecureInService bundles all B2B services and solutions for business customers around the topic of debt collection.
Since 2008, we have been a reliable partner for the processing of customer debts of companies from a wide range of industries in our business fields of telephony and payment services. In order to achieve a fast and successful recovery of your outstanding debts, it is important to know when and how settlements are best prepared and communicated and to know which measures are necessary or advisable at which point if the customer does not pay.
SecureInService services in the area of receivables management include the following service modules that B2B customers can use:
Billing Services
easy and transparent
We are happy to support you in the conceptual design, creation and dispatch of your customer service invoices. Invoices can be sent electronically via email, online, mobile or conventionally by post to your customer.
After receiving the invoice, your customer can use our tools to pay outstanding receivables directly to you on a payment service portal branded to you, either simply, directly by means of a QR code or via a link, or online at the click of a mouse.
Dunning Services
consistent and service-oriented
There are different rates of non-payment depending on the industry. If a customer does not respond to your invoice, we will gladly support you in sending a friendly and transparent reminder of the outstanding payment. After receiving the reminder, your customer can choose to pay outstanding receivables to you simply and directly online with a click of the mouse when using our tools.
Hand over an case
Realise outstanding accounts in a service-oriented but consistent manner
If a customer does not pay despite reminders, we collect your receivables at short notice – and in such a way that your customer is happy to remain your customer.
Simply hand over the case to us and you can sit back and relax!
Please use our online form to hand over your outstanding receivables: Please enter your company details here. We will contact you directly after your registration.
FAQ
Frequently asked questions
In any case, please contact us. We will clarify together with you which claim it is and at the same time how a settlement can be made.
Our staff will be happy to work out a suitable payment plan with you.
You would like to finally be debt-free? With your visit to our website, you have already taken the first step.
Depending on the debt, we can offer you various payment options. Together we will find the right solution for you! Get in touch with us, we will help you.
Classic bank transfer
You can make a classic bank transfer. Contact us<link> and we will provide you with all the necessary information.
SEPA direct debit
Give us a SEPA direct debit mandate and we will collect the agreed instalment conveniently and securely from your account. Contact us and we will send you all the necessary information.
The principal claim is the sum of the original invoice amount. This is listed separately on the reminder/payment reminder.
The following amounts are referred to as ancillary claims:
Dunning costs: As of the second reminder, a maximum of € 2.50 per reminder may usually be demanded by law.
Costs for address determination and bank return debit notes are permissible if the respective amount is proven.
An expense allowance of a maximum of 20 € (e.g. for postage, research costs, or translations) may be requested.
Business fee: This fee arises from the extrajudicial handling of the case. It is calculated according to the amount of the main claim.
Agreement fee: This fee is due upon conclusion of an instalment payment and is calculated according to the amount of the principal claim as well as ancillary claims and interest.
Dunning notice: If a collection agency issues a dunning notice against a debtor, it can demand the costs for this.
Execution costs: If a collection agency initiates enforcement measures against the debtor, the debtor must bear the costs incurred.
As a rule, this interest may not be more than 5 percentage points (B2C) or 9% (B2B) above the base rate. In the case of debt collection, the debtor must therefore not only pay the principal claim, but must also always pay interest accrued since the beginning of the delay. A reputable debt collection agency will list the principal claim, additional claims and interest transparently in the reminder letter.